New: AI Chatbot system with embeddable visitor widget
New: RAG Training — train AI with URLs, Q&A pairs, text content, and file uploads
New: Smart escalation from AI to live agents with lead capture
New: Voice and video calls (WebRTC) for staff and clients
New: Picture-in-picture video and floating voice bar
New: Message reactions (8 quick emoji reactions on any message)
New: Paste images from clipboard into conversations
New: CSAT rating system (1-5 stars with comments)
New: Analytics dashboard with staff performance metrics and trend charts
New: Live support panel for managing chatbot conversations
New: Conversation tags with custom colors
New: Internal staff notes per conversation
New: Canned response templates with shortcut codes
New: Lead and client conversion from chatbot conversations
New: Domain whitelisting and CORS security for chatbot widget
New: GDPR consent collection widget
New: Chatbot widget language selection (9 languages)
New: Conversation priority levels (high, medium, low)
New: Staff assignment and transfer for chatbot conversations
New: Auto-close idle conversations via cron job
New: Rate limiting (20 messages/minute per visitor)
New: Real-time Pusher notifications for escalations and CSAT
New: Dark theme for live support panel with per-user toggle
New: Inline message editing (edit directly in the bubble)
New: File upload and image paste support in chatbot widget and support panel
New: Client chat staff visibility settings (customer admins only, all staff, show roles)
New: Training data persistence in database (survives module reinstall)
Improved: Complete UI refresh across all chat views
Improved: Typing indicators show actual user names
Improved: Read receipt tracking per staff per conversation
Improved: Mobile responsive layouts with touch gestures (swipe, double-tap)
Improved: Call messages show detailed info (who called, missed, duration)
Improved: Performance optimizations and skeleton loaders
