Unable to download theme despite making purchase and buying credits

[jassykool]

jassykool submitted a new ticket:

Unable to download theme despite making purchase and buying credits

Content:

Hi,

Afficher la pièce jointe 2113

I keep receiving this message, despite buying theme and paying for 20 credits.
Sorry, you need 10 Credits to download this resource.

I was initially asked to give a like before downloading which I gave, then informed that I needed 10 credits before downloading. I purchased 20 credits afterwards.
Afficher la pièce jointe 2112

Could you please rectify this urgently?...